Privacy Policy

Effective Date: 4-9-2025

1. Information We Collect

We may collect the following categories of information from you:

• Personal Information: Name, email address, phone number, billing/shipping address, date of birth, gender, and payment details.

• Health Information: Prescription details, medical history, health records, and other health-related information provided by you or collected with your consent.

• Transaction Data: Records of medicines and healthcare products purchased, consultation bookings, and diagnostic tests ordered.

• Technical Information: IP address, device type, operating system, browser type, cookies, and usage data.

2. How We Use Your Information

We use the collected information for:

• Processing and delivering your medicine orders and healthcare products.

• Providing online doctor consultations, diagnostic services, and other healthcare services.

• Managing your account and maintaining medical records.

• Ensuring compliance with applicable laws and regulations.

• Improving our website, app, and customer experience.

• Sending updates, offers, and health-related notifications (with your consent).

• Detecting, preventing, and addressing fraud, security, or technical issues.

3. How We Share Your Information

We do not sell or rent your personal information. However, we may share your information with:

• Service Providers: Third-party logistics, payment gateways, IT service providers, diagnostic partners, and healthcare professionals who help deliver our services.

• Legal Authorities: If required by law, court order, or government regulations.

• Business Transfers: In case of a merger, acquisition, or sale of assets, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and health data against unauthorized access, misuse, or disclosure. While we strive to use commercially acceptable means, no method of transmission over the internet is 100% secure.

5. Your Rights

You have the right to:

• Access, update, or correct your personal data.

• Request deletion of your personal data (subject to applicable law).

• Withdraw consent for data processing (where applicable).

• Opt-out of receiving promotional communications.

To exercise these rights, you can contact us at [Insert Contact Email].

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

7. Children’s Privacy

Our services are not directed to children under the age of 18. We do not knowingly collect information from minors. Parents or guardians who believe their child has provided us with information may contact us for deletion.

8. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with the “Effective Date.”