Return Policy 

Effective Date: 4-9-2025

1. Products Eligible for Return

You may request a return or replacement in the following cases:

• You received the wrong product.

• The product is damaged or defective at the time of delivery.

• The product is expired or close to expiry.

• Missing items in the order.

2. Products Not Eligible for Return

As per Indian laws and healthcare guidelines, certain items cannot be returned, including:

• Prescription medicines once delivered (unless they are damaged, defective, or expired).

• Opened or used products such as personal care items, baby care, or wellness products.

• Temperature-sensitive items like insulin, vaccines, or other cold-chain medicines.

• Products with tampered packaging or removed labels.

3. Return Request Process

To raise a return request:

1. Log in to your PharmaGigantic account.

2. Go to My Orders → Select the product → Click Return/Replace.

3. Upload a picture of the product (if damaged/incorrect/expired).

4. Our support team will review your request and arrange a pickup if eligible.

4. Refund Policy

• Approved refunds will be credited to your original payment method (credit/debit card, UPI, wallet, or net banking) within 5-7 business days.

• In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or wallet credit.

• Shipping charges (if any) are non-refundable.

5. Replacement Policy

• If a replacement is available for the returned product, we will arrange delivery at no extra cost.

• If the replacement is not available, a refund will be initiated instead.

6. Order Cancellation

• You may cancel your order before it is shipped.

• Once shipped, cancellation will not be possible, and you will need to raise a return request (if eligible).