Yes, for prescription medicines, you must upload a valid doctor’s prescription. For over-the-counter (OTC) and FMCG products, no prescription is required.

Yes, you can cancel your order before it is shipped. Once shipped, cancellation is not possible, but you may raise a return request (if eligible).

Delivery timelines vary based on your location. In select cities, express delivery is available within 1–2 hours, while standard deliveries may take 1–3 working days.

Yes, same-day delivery is available in select cities depending on product availability and delivery slots.

Yes! You can track your order by visiting the “My Orders” section in your account.

Medicines cannot be returned unless they are damaged, defective, or expired at the time of delivery.