Terms & Conditions 

Effective Date: 4-9-2025

1. Eligibility

• You must be at least 18 years old to use our services.

• By using our platform, you confirm that the information provided by you is accurate, complete, and lawful.

2. Services Offered

PharmaGigantic provides:

• Online ordering and delivery of medicines and healthcare products.

• Doctor consultations and telemedicine services.

• Diagnostic test booking services.

• Health record management and wellness-related services.

We reserve the right to modify, suspend, or discontinue any service at our discretion.

3. Prescription Medicines

• Orders for prescription medicines must be accompanied by a valid prescription issued by a certified medical practitioner.

• We reserve the right to verify prescriptions before processing your order.

• Any misuse of prescriptions or provision of false medical information is strictly prohibited.

4. User Responsibilities

By using our platform, you agree to:

• Provide accurate medical and personal information.

• Not misuse the services for illegal or unauthorized purposes.

• Maintain confidentiality of your account login details.

• Accept responsibility for all activities under your account.

5. Pricing & Payments

• All prices are displayed in Indian Rupees (₹).

• Prices are subject to change without prior notice.

• Payment methods include debit/credit cards, UPI, net banking, and wallet services via authorized payment gateways.

• PharmaGigantic is not responsible for payment failures arising from third-party services.

6. Delivery Policy

• We strive to deliver medicines and products within the committed timelines.

• Delivery time may vary based on location, product availability, and unforeseen circumstances.

• Express delivery may be available in select cities.

7. Returns & Refunds

• Medicines once sold cannot be returned unless damaged, expired, or incorrect products are delivered.

• Refunds, if applicable, will be processed to the original payment method within a reasonable time.

• Non-medicine products (FMCG, wellness, personal care, etc.) may have a return window as per policy.

8. Limitation of Liability

• PharmaGigantic is not a substitute for professional medical advice, diagnosis, or treatment.

• We are not liable for any direct, indirect, incidental, or consequential damages arising from use of our services.

• Users are advised to consult a qualified healthcare professional before using any medicine or product.

9. Intellectual Property

• All content, logos, trademarks, and designs on our platform are owned by PharmaGigantic.

• You may not reproduce, modify, or distribute our content without prior written consent.

10. Privacy Policy

Use of our services is also governed by our Privacy Policy, which explains how we collect and process your personal data.

11. Governing Law & Jurisdiction

• These Terms are governed by the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of [Insert City/State].

12. Amendments

We may update these Terms & Conditions from time to time. The latest version will always be available on our website. Continued use of our services constitutes acceptance of the updated Terms.